Policies

Welcome to Orenda Aura, a sister unit of Hale and Belle. This page outlines our Privacy Policy, Terms & Conditions, and Refund & Cancellation Policy. By purchasing from or interacting with our website https://haleandbelle.com (operated by Hale and Belle) or through our store, you agree to these terms.

1. Privacy Policy

At Orenda Aura, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you make a purchase or browse our website.

Information We Collect:

Personal details such as name, email address, phone number, and delivery address when placing an order.
Payment information, processed securely through Razorpay.
Cookies and analytics data to help us improve your shopping experience.

How We Use Your Information:

To process, confirm, and deliver your orders.
To communicate order updates, promotions, and customer support information.
To improve our website, products, and user experience.

Data Security:
Your payment details are handled securely via Razorpay’s encrypted payment gateway. We do not store or have access to your complete card details.

Contact for Privacy Queries:

If you have any questions about this policy, please email us at [email protected].

2. Terms & Conditions

By shopping with Orenda Aura (A Unit of Hale and Belle), you agree to comply with the following terms:

Use of Website:

You must be 18 years or older to make a purchase.
You agree not to misuse the website or engage in fraudulent activities.

Products & Pricing:

We strive for accuracy in product descriptions and pricing, but errors may occur and will be corrected without prior notice.
Prices are subject to change without prior notice.

Payments:

All online payments are processed securely through Razorpay.
You agree to provide accurate billing and shipping information when placing an order.

Intellectual Property:

All product images, text, designs, and creative content featured under Orenda Aura and Hale and Belle are owned by us and protected by applicable copyright laws.
Unauthorized use of our content is prohibited.

Liability Disclaimer:

We are not responsible for delays or issues caused by external factors such as courier delays, customs, or unforeseen circumstances.

3. Refund & Cancellation Policy

At Orenda Aura, we take great pride in our craftsmanship and product quality. Each piece is carefully curated to ensure a luxurious experience.

Returns & Refunds:

Due to the nature of our products (jewellery and accessories), returns are accepted only if the product received is damaged, defective, or incorrect.
Customers must notify us within 48 hours of delivery by emailing [insert email address] with the order ID and clear images of the product.
Once the issue is verified, a replacement or refund will be processed within 7–10 business days.

Cancellations:

Orders can be cancelled within 24 hours of placing them, provided they have not yet been shipped.
Once shipped, cancellations are not permitted.

Contact for Refund or Cancellation Requests:

Please email [email protected] with your order details.

4. Shipping Policy

We aim to deliver your Orenda Aura pieces with care and efficiency.

Order Processing:

Orders are processed within 2–4 business days of confirmation.
Customized or made-to-order pieces may require additional processing time, which will be communicated at checkout or via email.

Shipping Partners:

We use trusted logistics partners to ensure safe and timely delivery across India.
Tracking details will be shared via email once your order is dispatched.

Delivery Timeline:

Standard delivery time is 5–10 business days after dispatch, depending on your location.
Delays may occur due to unforeseen factors such as weather, festivals, or courier constraints.

Shipping Charges:

Shipping is free for prepaid orders above ₹[insert amount].
A nominal charge may apply for orders below that amount or for certain pin codes.

International Shipping:
Currently, we ship only within India.

Non-Delivery Issues:

If your parcel is delayed or marked undelivered, please email us at [email protected] with your order ID, and our support team will assist you promptly.